Help Center
  1. Help Center
  2. Red5

Licensing and billing questions

Required fields are marked with an asterisk*
, multiple selections available,

If your inquiry is about Red5 Cloud, select your current Red5 Cloud plan.

If your inquiry is about Red5 Pro, select your Red5 server license level.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"ec3733b5115b4b8c0bfa134ff2b8c9fbf0d2d4d9_lout","branding":{"id":"3","key":"r5sup","name":"Red5","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a1c0966-3a75-427e-a7ce-4fd7faeb8656/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzNkODU5OC04MTY4LTRlNTEtODI0Ni1kYTVkZjJjOGIyOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhMWMwOTY2LTNhNzUtNDI3ZS1hN2NlLTRmZDdmYWViODY1NiI6WyJyZWFkIl19LCJleHAiOjE3NTIzMTAwMTQsIm5iZiI6MTc1MjMwOTQxNH0.fqRojubCvf0psDdksFgG73OXZ8xiIK-hJtuxqyLeYxs&client=a33d8598-8168-4e51-8246-da5df2c8b297&mode=fit","logoId":"9a1c0966-3a75-427e-a7ce-4fd7faeb8656","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"r5sup","projectId":16793,"serviceDeskId":3,"name":"Red5","description":"<p>Welcome! You can raise a request for Red5 Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"53","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13514,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13514","groups":[5],"key":""},{"id":"55","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13519,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13519","groups":[5],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13523,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13523","groups":[8],"key":""},{"id":"54","name":"Submit a request or ask a question","descriptionHtml":"","callToAction":"Submit a request or ask a question","introHtml":"<p>Submit a request or ask a question</p>","icon":13518,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[5],"key":""},{"id":"51","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13513,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13513","groups":[8],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13435,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13435","groups":[5],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13498,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13498","groups":[8],"key":""},{"id":"20","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":13527,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13527","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13505,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13505","groups":[],"key":""},{"id":"48","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":13406,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13406","groups":[],"key":""},{"id":"52","name":"Report a bug (Support)","descriptionHtml":"","callToAction":"Report a bug (Support)","introHtml":"<p>Agents to report a bug</p>","icon":13523,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13523","groups":[],"key":""},{"id":"58","name":"Request a content update","descriptionHtml":"","callToAction":"Request a content update","introHtml":"<p>Need help to review or improve content? Submit a request here.</p>","icon":13501,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13501","groups":[],"key":""},{"id":"19","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":13518,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General Inquiries"},{"id":8,"name":"Technical Inquiries"}],"orderMapping":{"5":[56,55,54,53],"8":[57,39,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"569bbc7b-d4d2-373c-8c48-8ad5be32f136","appLinkName":"","appLinkUrl":"","spaceKey":"RPF","spaceName":"Red5 Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"R5SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://infrared5.atlassian.net","https://customer.support.red5.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"R5SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzNkODU5OC04MTY4LTRlNTEtODI0Ni1kYTVkZjJjOGIyOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNjc5MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTIzMTA2MTMsIm5iZiI6MTc1MjMwOTQxM30.XOq7N2d9VgSOf0-prXaxaM1GMqMHJN6T8ZPNc_WTF7A","targetCollection":"upload-project-16793","endpointUrl":"https://api.media.atlassian.com","clientId":"a33d8598-8168-4e51-8246-da5df2c8b297","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5ebbaf7a-2d35-4277-a6fd-aca6aa331821","name":"Red5 Cloud","categoryUrl":"https://customer.support.red5.net/servicedesk/customer/portal/3/topic/5ebbaf7a-2d35-4277-a6fd-aca6aa331821","lastUpdated":"1740605339237","createdAt":"1740605329563"}]}},"reqCreate":{"id":53,"projectId":16793,"issueType":{"id":"10209","name":"Ask a question"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":13514,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13514","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11710","fieldConfigId":"13159","label":"What's your name?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11684","fieldConfigId":"13130","label":"Enter your Company name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11700","fieldConfigId":"13146","label":"Product Selection","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11711","label":"Red5 Cloud","selected":false,"children":[]},{"value":"11498","label":"Red5 SDK","selected":false,"children":[]},{"value":"11497","label":"Red5 Server","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11794","fieldConfigId":"13254","label":"Select your Red5 Cloud subscription plan","description":"If your inquiry is about Red5 Cloud, select your current Red5 Cloud plan.","descriptionHtml":"<p>If your inquiry is about Red5 Cloud, select your current Red5 Cloud plan.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11715","label":"Trial","selected":false,"children":[]},{"value":"11716","label":"Developer","selected":false,"children":[]},{"value":"11717","label":"Startup","selected":false,"children":[]},{"value":"11718","label":"Growth","selected":false,"children":[]},{"value":"11719","label":"Enterprise","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11694","fieldConfigId":"13140","label":"Select your Red5 server license level","description":"If your inquiry is about Red5 Pro, select your Red5 server license level.","descriptionHtml":"<p>If your inquiry is about Red5 Pro, select your Red5 server license level.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11464","label":"Trial","selected":false,"children":[]},{"value":"11465","label":"Developer","selected":false,"children":[]},{"value":"11466","label":"Startup Pro","selected":false,"children":[]},{"value":"11467","label":"Growth Pro","selected":false,"children":[]},{"value":"11468","label":"Enterprise","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11674","fieldConfigId":"13120","label":"Mobile SDK License Key","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/53","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/53","calendarParams":{"firstDay":0,"date":"2025-07-12T04:36:54-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"569bbc7b-d4d2-373c-8c48-8ad5be32f136","appLinkName":"","appLinkUrl":"","spaceKey":"RPF","spaceName":"Red5 Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"R5SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://infrared5.atlassian.net","https://customer.support.red5.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzNkODU5OC04MTY4LTRlNTEtODI0Ni1kYTVkZjJjOGIyOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNjc5MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTIzMTA2MTQsIm5iZiI6MTc1MjMwOTQxNH0.Y1mCXSIw38ZAqCkEz1AGJz3hdmvidd4uJDar6ftony4","targetCollection":"upload-project-16793","endpointUrl":"https://api.media.atlassian.com","clientId":"a33d8598-8168-4e51-8246-da5df2c8b297","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=infrared5","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ec3733b5115b4b8c0bfa134ff2b8c9fbf0d2d4d9_lout","baseUrl":"https://customer.support.red5.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://infrared5.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"530000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a33d8598-8168-4e51-8246-da5df2c8b297","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3b3626d1110d4fedbaa0d361cd4232df","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}