Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"88e2987a14c9daa866e61c233ba68980b2803d55_lout","branding":{"id":"3","key":"r5sup","name":"Red5","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a1c0966-3a75-427e-a7ce-4fd7faeb8656/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzNkODU5OC04MTY4LTRlNTEtODI0Ni1kYTVkZjJjOGIyOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhMWMwOTY2LTNhNzUtNDI3ZS1hN2NlLTRmZDdmYWViODY1NiI6WyJyZWFkIl19LCJleHAiOjE3NjUzMjgwODUsIm5iZiI6MTc2NTMyNzQ4NX0.13W3CDarLcyIor8cDCW6ZWMu-CYg7W3X984_Si-BHNE&client=a33d8598-8168-4e51-8246-da5df2c8b297&mode=fit","logoId":"9a1c0966-3a75-427e-a7ce-4fd7faeb8656","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"r5sup","projectId":16793,"serviceDeskId":3,"name":"Red5","description":"<p>Welcome! You can raise a request for Red5 Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"53","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13514,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13514","groups":[5],"key":""},{"id":"55","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13519,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13519","groups":[5],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13523,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13523","groups":[8],"key":""},{"id":"54","name":"Submit a request or ask a question","descriptionHtml":"","callToAction":"Submit a request or ask a question","introHtml":"<p>Submit a request or ask a question</p>","icon":13518,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[5],"key":""},{"id":"51","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13513,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13513","groups":[8],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13435,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13435","groups":[5],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13498,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13498","groups":[8],"key":""},{"id":"20","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":13527,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13527","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13505,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13505","groups":[],"key":""},{"id":"48","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":13406,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13406","groups":[],"key":""},{"id":"52","name":"Report a bug (Support)","descriptionHtml":"","callToAction":"Report a bug (Support)","introHtml":"<p>Agents to report a bug</p>","icon":13523,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13523","groups":[],"key":""},{"id":"58","name":"Request a content update","descriptionHtml":"","callToAction":"Request a content update","introHtml":"<p>Need help to review or improve content? Submit a request here.</p>","icon":13501,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13501","groups":[],"key":""},{"id":"19","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":13518,"iconUrl":"https://customer.support.red5.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13518","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General Inquiries"},{"id":8,"name":"Technical Inquiries"}],"orderMapping":{"5":[56,55,54,53],"8":[57,39,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"569bbc7b-d4d2-373c-8c48-8ad5be32f136","appLinkName":"","appLinkUrl":"","spaceKey":"RPF","spaceName":"Red5 Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"R5SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://infrared5.atlassian.net","https://customer.support.red5.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"R5SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMzNkODU5OC04MTY4LTRlNTEtODI0Ni1kYTVkZjJjOGIyOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNjc5MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjUzMjg2ODUsIm5iZiI6MTc2NTMyNzQ4NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.nGo0n0ONFTsWRvEx2bSfY0R3JS-G4RPCQgy3sC2lDRE","targetCollection":"upload-project-16793","endpointUrl":"https://api.media.atlassian.com","clientId":"a33d8598-8168-4e51-8246-da5df2c8b297","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5ebbaf7a-2d35-4277-a6fd-aca6aa331821","name":"Red5 Cloud","categoryUrl":"https://customer.support.red5.net/servicedesk/customer/portal/3/topic/5ebbaf7a-2d35-4277-a6fd-aca6aa331821","lastUpdated":"1740605339237","createdAt":"1740605329563"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://infrared5.atlassian.net/wiki","kbLinkDomainURLs":["https://infrared5.atlassian.net","https://customer.support.red5.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}